How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

Frequently Asked Questions

Q: What is your return policy?

Please check our return/refund/exchange policy here.

Q: Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

What types of products does NILASH offer?

NILASH specializes in culturally inspired apparel, with a focus on clothing that celebrates Persian heritage. Our collection includes items such as the Men's Iran Heritage Short Sleeve T-shirt, which showcases the artistry and legacy of Persian culture.

How can I ensure the best fit when ordering?

To find the best fit, we recommend consulting our sizing chart available on each product page. This chart provides detailed measurements to help you select the appropriate size based on your body dimensions.

What is your return policy?

We have a 10-day return policy. Items must be unworn, unused, and in their original packaging with tags attached. To initiate a return, please contact us at nilashart0@gmail.com for further instructions.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, sale items and gift cards are not eligible for returns. Please reach out if you have questions about a specific item.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original purchase and make a new order for the desired product once the return is accepted.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more detailed information.